PRIVACY POLICY

Ganges Kia ("we," "our," or "us") is committed to protecting the privacy and security of our customers, website visitors, and business partners. As an authorized Kia dealership in West Bengal, with showrooms and service centres in Howrah and Berhampore, a showroom in Krishnanagar, and a new showroom under development in Serampore, we recognize the importance of safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, inquire about our products and services, book a test drive, schedule a service appointment, or otherwise interact with Ganges Kia.

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We may collect personal information that you voluntarily provide to us, including your name, email address, mobile number, residential address, vehicle preferences, vehicle registration details, service records, and any information submitted through forms on our website. We may also automatically collect certain technical information such as your IP address, browser type, device information, operating system, pages visited, and other website usage data through cookies and analytics technologies.

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The information collected by Ganges Kia is used to respond to your inquiries, arrange test drives, process vehicle purchase requests, schedule service appointments, provide customer support, and enhance your overall ownership experience. We may also use your information to improve our website, analyze customer preferences, conduct surveys, communicate important updates, and comply with applicable legal and regulatory requirements.

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With your consent, we may use your contact information to share updates about new Kia vehicle launches, special offers, exchange programs, finance schemes, service campaigns, events, and dealership promotions. You may choose to opt out of receiving such communications at any time by contacting us directly or by using the unsubscribe option provided in our communications.

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Ganges Kia does not sell, rent, or trade your personal information to third parties. However, we may share information with Kia India, authorized affiliates, financing and insurance partners, service providers, technology vendors, and government authorities when necessary to provide requested services, fulfill legal obligations, process transactions, or improve customer experience. Any such sharing is conducted in accordance with applicable laws and appropriate confidentiality measures.

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Our website may use cookies and similar technologies to improve functionality, enhance user experience, understand visitor behavior, and measure website performance. These technologies help us optimize our services and provide relevant content to users. Most web browsers allow users to control cookie settings; however, disabling cookies may affect certain website features and functionality.

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We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to maintain a secure environment, no method of electronic transmission or data storage can guarantee absolute security, and users should exercise appropriate caution when sharing information online.

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Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including customer service, warranty administration, vehicle ownership support, legal compliance, record keeping, and dispute resolution. Once information is no longer required, it is securely deleted or anonymized where appropriate.

Depending on applicable laws, you may have the right to request access to your personal information, seek correction of inaccurate or incomplete data, request deletion of information where legally permissible, withdraw consent for marketing communications, and raise concerns regarding the processing of your personal data. Requests related to personal information may be submitted using the contact details provided below.

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Our website may contain links to external websites, including Kia India and other partner platforms. These third-party websites operate independently and have their own privacy practices. Ganges Kia is not responsible for the privacy policies, content, or security measures of external websites, and users are encouraged to review the privacy policies of any website they visit.

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The services offered by Ganges Kia are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information from our records.

Ganges Kia reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in business practices, legal requirements, or technological developments. Any updates will be published on this page along with the revised effective date. Continued use of our website and services following any changes constitutes acceptance of the updated Privacy Policy.

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If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ganges Kia.